Red Tray Optical Member Service representatives are available to answer your questions Monday through Friday, 8:00 a.m. to 5:00 p.m. CST at 800.416.7676, but you may find a quick answer in the responses to our frequently asked questions. If you don’t find the information you need there, you can contact us in three easy ways: call, talk online in real-time using our live chat ‘Help Desk’, or send us an e-mail.

quick reference

Call us toll-free at 800.416.7676.
For our live chat ‘Help Desk’, click here.
To e-mail us, click here.
Fax us toll-free at 800.501.6858.

call

Contact Member Services toll-free at 800.416.7676 Monday through Friday, 8:00 a.m. to 5:00 p.m. CST.
Back To Top

live chat help desk

Red Tray’s Live Chat allows you to chat online with a Member Service representative in real-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. This means that there are no delays in getting the help you need. To chat, simply click here or on ‘Help Desk’ at the bottom of any page on our website and a small window will pop up on your screen. After a moment, a representative will introduce herself. Type in your question, hit the ‘Submit’ button and begin your conversation. Remember, unlike e-mail, there are no delays with live chat, so you receive an immediate answer.
Back To Top

e-mail

Send your questions and comments to memberservices@redtrayoptical.com.
Back To Top

fax

Fax us toll-free at 800.501.6858.
Back To Top

mailing address

Written member service inquiries and other correspondence can be mailed to the
following address:
Red Tray Optical 
P. O. Box 820411
Vicksburg, MS 39182-0411
Back To Top

shipping address

Should you need it, our shipping address is:
Red Tray Optical 
3530 Manor Drive, Suite 6
Vicksburg, MS 39180

Note: Products should never be returned to Red Tray Optical, even if they were purchased with a Red Tray account number. They should always be returned directly to the supplier.
Back To Top

advertising inquiries

Please submit all inquiries regarding advertising to ads@redtrayoptical.com.
Back To Top

supplier inquiries

If you are interested in becoming a Red Tray supplier, click here to submit your information online or call 800.416.7676 for a fax-back application.
Back To Top